Holiday Inn Express Irondequoit by IHG

Joy, at the front desk was a delight. She was so welcoming and made checking in after a long ride from Boston super easy and I just appreciate her kindness. I just wanted to make sure that she gets a shoutout or kudos for being so kind without probably even realizing how much it set the tone for our trip. Great location - close to plenty of stores open early and close to highway. We were spending most of our time in Webster due to a loss in our family and this was just as convenient as staying in one of the spots in Webster.

I loved the fact that this location included breakfast in the cost, in which I didn't have to pay an additional fee. On the contrary, The Holiday Inn Express on Jefferson Rd. Rochester, NY. wanted me to pay an additional $15 plus tax and didn't inform me advance about regarding the extra cost. The staff was very friendly and addressed all of issues and concerns

It was close to Target, places to eat and the person whom I was visiting. It was very clean and neat.

Overall good facilities

the night manager was excellent, he was very friendly and professional. When I had a problem with the ice maker, he took care of it right away and even called me to tell me it was fixed.